game92 Privacy Policy

game92 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who accesses or uses the game92 platform at game92.bet. This Privacy Policy sets out in clear terms how game92 collects, processes, stores, protects, and in limited circumstances shares, the personal information of registered players and site visitors — including Pakistani players accessing the platform from Karachi, Lahore, Islamabad, Faisalabad, and across the country.

This Privacy Policy forms part of the game92 Terms and Conditions and should be read alongside the game92 Responsible Gaming Policy. By registering a game92 account, making a deposit, or otherwise using the game92 platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

game92 operates as an internationally licensed online gaming operator. Where applicable, our data processing practices are designed to align with recognised international data protection standards to ensure your personal information is handled lawfully, fairly, and transparently at all times.

game92 collects personal data from players in three principal ways: data you provide directly, data generated automatically through your use of the platform, and data received from trusted third-party verification services. The categories of data collected are set out in the table below.

game92 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health data, except where health-related information is voluntarily disclosed by a player in the context of a responsible gaming self-exclusion request, in which case such information is handled with the highest level of confidentiality.

game92 uses the personal data it collects for the following specific purposes:

• Account Management: To create, maintain, and administer your game92 player account, including processing deposits and withdrawals in PKR via JazzCash, EasyPaisa, Raast, and linked bank accounts.
• Identity Verification (KYC): To verify your identity and age (21+ requirement) in accordance with our licensing obligations, and to prevent fraudulent or underage access to the platform.
• Platform Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, and other prohibited activities as defined in the game92 Terms and Conditions.
• Customer Support: To respond to your support queries, complaints, and responsible gaming requests in a timely and effective manner.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, to enforce self-exclusion and deposit limit requests, and to provide responsible gaming interventions where appropriate.
• Legal & Regulatory Compliance: To fulfil obligations under applicable gaming licence conditions, anti-money laundering regulations, and any lawful requests from regulatory or law enforcement authorities.
• Service Improvement: To analyse aggregate, anonymised gaming and technical data to improve platform performance, game offerings, and the overall user experience for Pakistani players.
• Marketing Communications: To send you promotional offers, bonus notifications, and game92 news by email or SMS — but only where you have provided explicit consent to receive marketing communications and have not subsequently withdrawn that consent.

game92 processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing of registration data, KYC documents, financial transaction data, and gaming activity data is necessary for game92 to perform its contractual obligations to you under the game92 Terms and Conditions. Without this processing, game92 cannot legally operate your account or process your deposits and withdrawals.
• Legal Obligation: Processing of identity verification data, transaction records, and responsible gaming records is required for game92 to comply with its obligations under applicable gaming licence conditions, anti-money laundering frameworks, and the directives of competent regulatory authorities.
• Legitimate Interests: Processing of technical data, IP addresses, device information, and aggregated analytics data is conducted on the basis of game92's legitimate interest in maintaining platform security, preventing fraud, and improving the quality of the gaming experience for all Pakistani players.
• Consent: Processing of your personal data for marketing communications — including promotional emails and SMS alerts about game92 bonuses, new games, and cricket betting offers — is conducted solely on the basis of your explicit prior consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

game92 does not sell, rent, or trade your personal data to any third party for commercial purposes under any circumstances. Your personal data may be shared only in the following strictly limited and necessary circumstances:

• Payment Processors: game92 shares relevant financial data with payment service providers — including JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK — solely for the purpose of processing your deposits and withdrawal requests. Each payment partner operates under its own data protection obligations.
• KYC & Identity Verification Partners: game92 may share your identification documents and personal details with accredited third-party identity verification services to conduct automated or manual KYC checks as required by our licensing obligations.
• Regulatory & Law Enforcement Authorities: game92 may be required to disclose player data to competent regulatory bodies, tax authorities, or law enforcement agencies in response to lawful requests, court orders, or legal obligations. game92 will only comply with requests that are lawfully made and properly documented.
• Fraud Prevention & AML Services: game92 may share data with recognised fraud prevention and anti-money laundering databases where required to fulfil its compliance obligations and to protect the integrity of the platform.
• Technology & Hosting Partners: game92 uses trusted third-party providers for platform hosting, data storage, and analytics infrastructure. All such partners are bound by strict data processing agreements that prohibit unauthorised use of player data.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of game92's business operations, player data may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection commitments being maintained.

game92 uses cookies and similar tracking technologies on the game92.bet platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players interact with our services. game92 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the game92 platform to operate. They manage your login session, maintain your cart and deposit flow state, and ensure platform security. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming notification preferences — to provide a more personalised experience across game92 sessions.
• Analytics Cookies: game92 uses aggregate, anonymised analytics cookies to understand how players navigate the platform, which games are most popular, and where technical issues may occur. This data is used exclusively to improve the platform experience and is never linked to individual player identities for marketing purposes.
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain continuity across pages during a single game92 session.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect the performance of certain game92 platform features. game92 does not use third-party advertising cookies or behavioural tracking technologies for cross-site advertising purposes.

game92 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, game92 will securely delete or anonymise your personal data in accordance with industry-standard data destruction procedures, unless further retention is required to defend against or resolve an active legal claim.

game92 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and game92 servers is encrypted using industry-standard TLS 1.3 protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive personal data and financial records stored on game92 servers are encrypted at rest using AES-256 encryption standards.
• Access Controls: Access to player personal data within game92's internal systems is restricted to authorised personnel only, governed by role-based access controls and mandatory two-factor authentication for all staff accounts.
• Regular Security Audits: game92 undergoes periodic independent security audits and penetration testing to identify and remediate vulnerabilities in its platform infrastructure before they can be exploited.
• Incident Response: game92 maintains a documented data breach incident response procedure. In the event of a personal data breach that poses a risk to affected players, game92 will notify impacted individuals and relevant authorities within the timeframes required by applicable regulations.

As a game92 player, you have the following rights in respect of your personal data held by game92. To exercise any of these rights, please contact the game92 Data Protection team at [email protected] with your full name, registered account username, and a clear description of your request.

• Right of Access: You have the right to request a copy of all personal data that game92 holds about you. game92 will provide a structured response within thirty (30) calendar days of receiving a valid access request.
• Right to Rectification: If any personal data held by game92 is inaccurate or incomplete, you have the right to request that it be corrected. Some data corrections may require additional identity verification.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to game92's legal retention obligations under applicable gaming and AML regulations, which take precedence.
• Right to Restrict Processing: You may request that game92 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to its processing on the basis of legitimate interests.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of such an objection, game92 will immediately cease all marketing communications to you.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to the withdrawal.

game92 operates a strict 21+ only policy. The game92 platform is not directed at, and does not knowingly collect personal data from, any individual under the age of twenty-one (21) years. Registration is explicitly prohibited for individuals who have not attained the minimum age of twenty-one (21) years at the time of account creation.

Where game92 discovers or has reasonable grounds to believe that personal data has been collected from an individual under the age of twenty-one (21) years, game92 will immediately suspend the relevant account, delete all associated personal data, and reverse any financial transactions associated with the underage account where permissible under applicable law.

game92 encourages parents and guardians in Pakistan to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor has registered a game92 account, please contact the game92 support team immediately at [email protected].

game92 operates as an internationally licensed gaming platform. As a result, your personal data may be transferred to and processed in countries outside Pakistan where game92's technology infrastructure, payment processors, or KYC verification partners are located.

Where personal data is transferred internationally, game92 takes appropriate steps to ensure that your data receives an adequate level of protection, including through the use of contractual data transfer mechanisms such as standard data processing agreements with all international service partners that require them to maintain data protection standards consistent with those described in this Privacy Policy.

game92 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or the way in which game92 processes personal data. The current version of the Privacy Policy is always available at game92.bet/privacy-policy and is identified by its version number and effective date at the top of this document.

Where changes to this Privacy Policy are material — for example, where we introduce a new category of data processing or a new data sharing arrangement — game92 will notify registered players by email to the address associated with their account at least seven (7) calendar days before the updated Privacy Policy takes effect.

Continued use of the game92 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should immediately cease use of the platform and close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which game92 handles your personal data, please contact the game92 Data Protection team using the details below. Our support team is available twenty-four (24) hours a day, seven (7) days a week, to assist with all privacy-related enquiries from Pakistani players and international users.

You may also use the live chat function within the game92 platform for immediate assistance with urgent privacy concerns, including requests to urgently restrict processing of your data or to report a suspected unauthorised access to your account.